OUTDOOR SERVICE PROS POLICY
Privacy Policy
This Privacy Policy explains what information Outdoor Service Pros collects, how we use it, and how customers can contact us with privacy questions.
Last updated: May 3rd, 2026
Who We Are
Outdoor Service Pros provides residential garbage, recycling, and yard waste bin cleaning services in Otsego and Rogers, MN to start.
Our website address is: https://outdoorserviceprosmn.com.
If you have questions about this Privacy Policy, you can contact us by text or phone at 612-432-8322 or by email at Info@OutdoorServiceProsMN.com
Information We Collect
We collect information that customers provide when they use our website, place an order, submit a form, text us, call us, or communicate with us about service.
This may include:
- Name
- Phone number
- Email address
- Billing information
- Service address
- City or neighborhood
- Trash pickup day and estimated pickup time
- Number and type of bins to clean
- Bin location and water access details
- Order history and service notes
- Messages, questions, or special instructions you send us
Our website may also collect basic technical information, such as IP address, browser type, device information, pages visited, and cookies or similar technologies used by WordPress, WooCommerce, payment providers, analytics tools, security tools, or other website plugins.
How We Use Information
We use customer information to operate the business and provide service.
This may include using information to:
- Process orders and payments
- Schedule and complete bin cleaning service
- Plan routes around trash pickup days and neighborhoods
- Communicate with customers by text, phone, or email
- Answer questions and provide customer support
- Send order confirmations, receipts, and service updates
- Handle refunds, cancellations, rescheduling, or service issues
- Improve our website, services, operations, and customer experience
- Prevent fraud, protect the website, and maintain business records
- Comply with legal, tax, accounting, and business obligations
WooCommerce, Orders, and Payments
Our website uses WooCommerce to manage online orders, carts, checkout, coupons, and order records.
When you place an order, we may store order details such as your name, contact information, service address, billing information, products purchased, coupon use, pickup details, bin details, payment status, and order notes.
If you pay online, payment information may be processed by third-party payment providers such as WooPayments, Stripe, PayPal, or another payment gateway we choose to use. These providers may receive information needed to process or support the payment, such as order total, billing details, and payment-related information.
Outdoor Service Pros does not intentionally store full credit card numbers on our website.
Contact Forms and Messages
If you submit a contact form, booking form, or message through the website, we collect the information you enter so we can respond to your question, confirm service details, or help with your order.
Form submissions may be sent to us by email and may also be stored in WordPress or by website plugins depending on how the website is configured.
If you text or call us, we may keep the communication history needed to manage your order, answer questions, provide customer service, and keep business records.
Cookies and Website Tools
Our website may use cookies and similar technologies to help the website function, remember cart and checkout information, improve security, understand website traffic, and support website features.
Cookies may be used by WordPress, WooCommerce, payment providers, analytics tools, security tools, spam prevention tools, or other website plugins.
You can usually adjust cookie settings in your browser. If you block cookies, some website features, including cart or checkout features, may not work correctly.
Who We Share Information With
We do not sell customer personal information.
We may share information with trusted service providers when needed to operate the business, complete orders, process payments, maintain the website, send emails or messages, provide customer support, prevent fraud, or comply with legal requirements.
These service providers may include:
- Payment processors and payment gateways
- WooCommerce, WordPress, hosting, and website service providers
- Email, form, or messaging tools
- Analytics, security, spam prevention, or website performance tools
- Tax, accounting, legal, or business service providers
We may also disclose information if required by law, to protect our rights, to enforce our policies, or to respond to a lawful request.
How Long We Keep Information
We keep information for as long as reasonably needed to provide service, manage customer support, maintain business records, comply with tax/accounting/legal obligations, resolve disputes, and operate the website.
Order records may be kept for business, tax, accounting, and service history purposes.
Contact form messages and customer communications may be kept as long as needed to respond to the customer, manage service, or maintain business records.
How We Protect Information
We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure.
No website, payment system, email system, text message system, or internet transmission is completely secure. Customers should avoid sending highly sensitive information through regular forms, text messages, or email.
Customer Choices and Requests
You may contact us to ask about the personal information we have about you, request a correction, request deletion when appropriate, or ask questions about how we use your information.
Some information may need to be kept for legal, tax, accounting, fraud prevention, dispute resolution, or business record purposes.
To make a privacy request, text or call 612-432-8322 or email Info@OutdoorServiceProsMN.com
Children’s Privacy
Our services are intended for homeowners and adult customers. We do not knowingly collect personal information from children under 13.
If a parent or guardian believes a child has provided personal information to us, please contact us so we can review and delete the information when appropriate.
Minnesota Residents
Outdoor Service Pros is a small local service business. We do not sell customer personal information, and we do not sell sensitive personal information.
If privacy laws give you additional rights based on where you live, you may contact us to make a request or ask a question. We will review requests and respond as required by applicable law.
Third-Party Links and Services
Our website may link to third-party websites, payment providers, social media pages, or services we do not control.
This Privacy Policy applies to Outdoor Service Pros and our website. Third-party services may have their own privacy policies and terms.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Using the website or services after a policy update means you accept the updated policy to the extent allowed by law.
Questions About Privacy?
Text us or email us if you have questions about how we collect, use, or protect customer information.
